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Cancellation and Refund Policy

Last updated: 2 June 2026

This policy explains how subscriptions to TraxOps may be cancelled and when refunds may be issued. It applies to business (B2B) customers unless a separate signed agreement states otherwise.

1. B2B Nature of the Service

TraxOps is an enterprise software service sold to companies and professional users. Distance-selling consumer rights such as the unconditional 14-day withdrawal right under certain consumer regulations generally do not apply to these commercial contracts.

2. Subscription Plans and Renewal

Subscriptions may be monthly or annual as selected at purchase or in your order form. Unless auto-renewal is disabled according to your contract, plans renew at the end of each billing period. Price changes apply to renewal periods after reasonable notice.

3. Cancellation by the Customer

You may cancel at any time through your account settings, by written notice to info@traxops.com, or as specified in your commercial agreement. Cancellation takes effect at the end of the current prepaid billing period. Access remains until that date. No further charges apply after effective cancellation unless outstanding fees are due.

5. Trial Periods and Downgrades

If a free or paid trial is offered, its duration and conversion terms are stated at signup. Downgrading a plan may reduce features at the next renewal; partial refunds for unused higher-tier periods are not granted unless expressly agreed.

6. Chargebacks and Contact

Please contact us before initiating a chargeback so we can investigate billing issues. Unfounded chargebacks may lead to account suspension. Billing questions: info@traxops.com. Address: Fethiye Mah., Sanayi Cd. No:323, Nilüfer / Bursa, Türkiye.

4. Refund Eligibility

Except where mandatory law requires otherwise, prepaid subscription fees and one-time setup or custom development fees are non-refundable. Refunds may be considered only in the following cases:

  • Permanent discontinuation of the Service by the Company without a comparable substitute.
  • Chronic inability to access the production Service due to our infrastructure, lasting more than thirty (30) consecutive days outside scheduled maintenance and not caused by your network, misuse, or third-party failures.
  • Duplicate or erroneous charge verified by our billing team within thirty (30) days of invoice date.