Cancellation and Refund Policy

1. B2B Transaction Nature

TraxOps is an enterprise software service designed for businesses (B2B). Therefore, standard consumer "14-day unconditional right of withdrawal" laws do not apply to these commercial agreements.

2. Subscription Cancellation

Customers may cancel their TraxOps monthly or annual subscriptions at any time. The cancellation will take effect at the end of the current billing cycle. Access to the platform remains active until the cycle concludes.

3. Refund Conditions

Pre-paid subscription fees (monthly/annual) or custom setup/development fees are non-refundable, except in the following circumstances:

Permanent termination of the Service by the Company.
Chronic, unresolvable accessibility issues (outside the SLA) originating from our system lasting longer than one month.